What do I need?
- A smartphone
- The itsme® app installed on your smartphone
- A valid Belgian electronic eID card (and its PIN code)
- Your bank card or an eID card reader
If you experience any issues while creating your account, please contact itsme® support.
How to log in?
Before authenticating with itsme®, you must have created an itsme® account in the itsme® app installed on your smartphone.
Once this is done:
- Go to the e‑service you want to access and click "IDENTIFICATION via itsme"
- Enter your phone number and click "Send"
- Follow the on‑screen instructions. After confirming the login request on your smartphone, you will be connected to the e‑service.
You can log in with itsme® at your bank but not on e‑services
To log in with itsme® to an administration e‑service, your national registry number must be linked to your itsme® account.
To verify whether it is present in your itsme app:
- Open your itsme app
- Go to the menu (top left)
- Select "My identification data"
If your national registry number is not shown, please contact itsme® support.
Support itsme® Support
- Contact form
- For more information about itsme®, consult the itsme® FAQ: faq-itsme